Symantec Privileged Access Manager Review

When a customer uses CA PAM, they can control who can access their server and what they do

What is most valuable?

Access control and Password Management, because almost every customer wants to protect and audit their server(s), as well as their credentials.

How has it helped my organization?

When a customer uses CA PAM, they can control who can access their server and what they do. So they feel more comfortable when using outsourced engineers to manage their assets.

What needs improvement?

Reporting, Logging, and support recording for Web App using Java.

Now, the reporting feature on CA PAM only shows the basic information in white-black table format. If I’m a customer, I like to see the reports with colorful charts and pictures.

About the Web App using Java:

Currently, CA PAM only can record and work with a Web Console that doesn't use Java. If a Web Console uses Java and has a pop-up, CA PAM can’t do a recording.

For how long have I used the solution?

Over three years. I used it before CA acquired Xceedium.

What do I think about the stability of the solution?

The CA PAM appliance works stably. I didn’t see many errors related to stability.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

I appreciate CA technical support. They respond quickly.

Which solution did I use previously and why did I switch?

No, I didn’t.

How was the initial setup?

Simple for me.

Which other solutions did I evaluate?

No, I didn’t.

What other advice do I have?

The CA PAM product can help companies/organizations who looking are for Privilege Access Management. CA PAM is an industry leader; a powerful, easy to use solution.

Which version of this solution are you currently using?

**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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