What is most valuable?
From a user’s perspective, ease-of-use is what separates it from others like RSA SecurID. It is very easy to download to mobile phones, laptops, and desktops of any platform. From the admin’s perspective, its GUI is very user friendly and easy to manage.
How has it helped my organization?
When using Symantec VIP, not much configuration is needed in order for it to work. It works in any platform, including macOS. In our case, we just simply download and install the application online, install Citrix Receiver and that’s it. You are good to go.
What needs improvement?
The Credential ID part where you need to register it: Sometimes, it does not register a device, for some reason. As a workaround, we register it for our users from the Symantec VIP Manager portal.
For how long have I used the solution?
I have used this product since 2014.
What do I think about the stability of the solution?
We have had no stability issues so far.
What do I think about the scalability of the solution?
We have had no scalability issues so far.
How are customer service and technical support?
Personally, I have never coordinated with Symantec VIP technical support in my two years of using it. So, I can’t rate it as of yet.
Which solution did I use previously and why did I switch?
We used to use RSA SecurID. The solution is, in my personal terms, very “toxic” to use. It was not a choice made by myself to switch to Symantec VIP Manager, but I believe an accumulation of disappointment with the other solution made the team switch over to a better one.
What about the implementation team?
The setup was done in collaboration by our Infrastructure and Desktop Management teams. I cannot really tell as to what happened during its initial setup.
What other advice do I have?
The product will not disappoint. Go for it!