Symantec Siteminder Review

It enables security and single sign-on to applications deployed on thick clients, web based applications, and ERP systems.


What is most valuable?

The most valuable features for us are:

  • Access management
  • Role-based authorization
  • Identity provisioning
  • Identity federation

How has it helped my organization?

The product greatly facilitates a centralized identity and access management system. It provides seamless navigation across different applications in addition to enabling the flexibility to personalize contents based on user attributes without additional requests.

It enables security and single sign-on to applications deployed on thick clients, web based applications, and ERP systems.

It easily integrates with third-party service providers by enabling federation gateway capabilities.

What needs improvement?

There is a considerable improvement in the product from previous versions, but a few items we feel need a little attention are the web agent installation process and steps – as it behaves differently on the same OS.

Improvements are also needed in the password policy template customization and it's missing the required documentation to do it.

The knowledge base needs to be enhanced as there are very limited resources on the web while debugging issues.

For how long have I used the solution?

Avaya has used SiteMinder 12.5s2 and IdentityMinder for eight years. We also use the following products -

CA Secure Proxy Server – 12.52

GovernanceMinder 12.6 – New to Avaya; in initial deployment
PIM R12.8 New to Avaya; in initial deployment

What was my experience with deployment of the solution?

CA Single Sign-On – No issues encountered during deployment.

CA Identity Manager – No issues encountered during deployment.

CA Privileged Identity Manager – Few issues encountered during deployment, mainly related to resolution of DNS entries for Active Directory.

What do I think about the stability of the solution?

So far no issues encountered with stability.

What do I think about the scalability of the solution?

So far no issues encountered with stability.

How are customer service and technical support?

Customer Service:

It's very good.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

No previous solution was used.

What about the implementation team?

It was a mix of internal Avaya and an IdmLogic team.

CA Single Sign-On was deployed by an internal Avaya team and CA Identity Manager was deployed by the IDMLogic team.

A CA team was instrumental in deploying CA Privileged Management solution.

CA and IDM Logic have very good expertise in implementation of these products.

Which other solutions did I evaluate?

No other options were evaluated, it's just upgrades.

What other advice do I have?

Have a significant knowledge of the applications transitioning, as it requires interfacing with these products to ensure proper adoption. Have a roadmap to integrate identity and access management into your organization.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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