Symantec Siteminder Review

The Federation feature is customizable and easily integrated with a customer application

What is our primary use case?

The client has a biometric identification module. We integrated that with the CA Single Sign On for new user registration, and it works perfectly fine for us.

How has it helped my organization?

It has considerably reduced the amount of time that new users would take to join into the organization. Previously, it was a lengthy, manual process because it's a very secure environment, where they need to verify the user before they can actually grant him a user-ID and password.

Integrating with the built-in custom application, and exposing CA Single Sign On to the internet, we were able to get the employees onboard. The time that we gained was: previously it would generally take from four to eight weeks for each employee, we brought it to one to two days.

What is most valuable?

The Federation part of Single Sign On, which is customizable and is easily integrated with any customer application or any third party application.

What needs improvement?

Maybe they could improve on the Federation part, and Federation with the apps. Not only for the websites, but with the apps also.

What do I think about the stability of the solution?

It's a very stable product.

Once we experienced a crash, the main policy engine of Single Sign On crashed, but CA gave us a fix for that.

What do I think about the scalability of the solution?

Scalability-wise it's good. It's built into the product.

How is customer service and technical support?

The support could improve in its response times, and in the understanding of the customers' problems.

How was the initial setup?

It was complex. The Federation part of CA Single Sign On, it's a bit complex to implement because it involves the SSL certificates, exchange of certificates, and lot of technical details. The documentation misses some important parts of this, so that's the reason it took some time for us to go live.

What other advice do I have?

When we're looking to select a vendor for a product, what's most important for a client like ours is the security; the product should be really secure. The next most important is the stability.

I rate it an eight out of 10 because, once we implemented it and the Federation part was working fine, we haven't faced any problems, except for that one instance where the policy was crashing.

I would definitely suggest going for CA Single Sign On.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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