Symantec VIP Access Manager Review

The product is user friendly, but I have found some users still require coaching


What is most valuable?

The ease of integrating into an existing authentication system. A hand held or laptop device is easily enrolled. The product is user friendly, but I have found some users still require coaching.

How has it helped my organization?

No functional improvement on accessing the intranet. However this product provides significantly more access security with an additional challenge. We have yet to use it for additional internal controls.

What needs improvement?

  • Installation
  • User experience
  • Friendliness.

For how long have I used the solution?

It's been available to the enterprise since the beginning of 2014. Test and development began in April of 2013.

What was my experience with deployment of the solution?

Our only issue was with user training. The additional challenge was not well received.

What do I think about the stability of the solution?

So far so good!

What do I think about the scalability of the solution?

No problems.

How are customer service and technical support?

Customer Service:

Responsive, but confusing about who owned what piece and where the expertise was for particular issues.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

We used the virtual solution provided by Solutionary.

How was the initial setup?

Straightforward in that adding VIP provided a new layer of security to an existing virtual access platform.

What about the implementation team?

This was done in-house primarily and with the help of Solutionary.

What other advice do I have?

Produce a simple yet comprehensive guide for new enrollees.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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