The ease of integrating into an existing authentication system. A hand held or laptop device is easily enrolled. The product is user friendly, but I have found some users still require coaching.
Symantec VIP ReviewThe product is user friendly, but I have found some users still require coaching
Valuable Features
Improvements to My Organization
No functional improvement on accessing the intranet. However this product provides significantly more access security with an additional challenge. We have yet to use it for additional internal controls.
Room for Improvement
- Installation
- User experience
- Friendliness.
Use of Solution
It's been available to the enterprise since the beginning of 2014. Test and development began in April of 2013.
Deployment Issues
Our only issue was with user training. The additional challenge was not well received.
Stability Issues
So far so good!
Scalability Issues
No problems.
Customer Service and Technical Support
Customer Service:
Responsive, but confusing about who owned what piece and where the expertise was for particular issues.
Technical Support:Very good.
Previous Solutions
We used the virtual solution provided by Solutionary.
Initial Setup
Straightforward in that adding VIP provided a new layer of security to an existing virtual access platform.
Implementation Team
This was done in-house primarily and with the help of Solutionary.
Other Advice
Produce a simple yet comprehensive guide for new enrollees.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Feb 10 2015
Author
it_user192297
Real User
Security PCI Project Coordinator at a leisure / travel company with 1,001-5,000 employees
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