Symantec VIP Review

The product is user friendly, but I have found some users still require coaching

Valuable Features

The ease of integrating into an existing authentication system. A hand held or laptop device is easily enrolled. The product is user friendly, but I have found some users still require coaching.

Improvements to My Organization

No functional improvement on accessing the intranet. However this product provides significantly more access security with an additional challenge. We have yet to use it for additional internal controls.

Room for Improvement

  • Installation
  • User experience
  • Friendliness.

Use of Solution

It's been available to the enterprise since the beginning of 2014. Test and development began in April of 2013.

Deployment Issues

Our only issue was with user training. The additional challenge was not well received.

Stability Issues

So far so good!

Scalability Issues

No problems.

Customer Service and Technical Support

Customer Service:

Responsive, but confusing about who owned what piece and where the expertise was for particular issues.

Technical Support:

Very good.

Previous Solutions

We used the virtual solution provided by Solutionary.

Initial Setup

Straightforward in that adding VIP provided a new layer of security to an existing virtual access platform.

Implementation Team

This was done in-house primarily and with the help of Solutionary.

Other Advice

Produce a simple yet comprehensive guide for new enrollees.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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