Symantec VIP Access Manager Review

The VIP manager doesn't authenticate through AD or LDAP, but overall customer satisfaction has increased.

What is most valuable?

  • Ease of integration
  • End user acceptance

How has it helped my organization?

After the initial integration, the overall support calls dropped, and customer satisfaction for VPN increased.

What needs improvement?

The VIP Manager can be accessed from the outside which is a security vulnerability. The VIP manager doesn't authenticate through AD or LDAP.

For how long have I used the solution?

I've been using it for one year.

What was my experience with deployment of the solution?

Our deployment was an eight month global, staged deployment. The issues were
related to the documentation and training and not with the products themselves.

What do I think about the stability of the solution?

Unless you can count an expired certificate as a stability issue, no.

What do I think about the scalability of the solution?

We had a license for 4000 users, which we had to have increased overnight to suit our needs, and the issue was seamless.

How are customer service and technical support?

Customer Service:

Email support usually takes 24 hours to respond to questions, and longer for more complex issues that require additional research.

Technical Support:

Great customer support. They usually respond within 24 hours and provide solutions to end users directly.

Which solution did I use previously and why did I switch?

We previously used RSA VPN, which was outdated and expensive per seat. We also used Smartcard which had too many hand-offs and, again, was expensive.

How was the initial setup?

It was straightforward. We were able to install the server and setup the portals within a day.

What about the implementation team?

It was done all in-house.

What other advice do I have?

It's a very easy product to administer and has a lot of extra features, including two and three factor authorization, mobile solutions, pin-to-text, layered administration, etc.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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