Symantec VIP Review
Intelligent Authentication and the cloud-based service with BYOD are valuable features. The User Store synchronization part needs to improve.


What is most valuable?

In this version 9.1, lots of changes are done for the dashboard, User Store etc.

How has it helped my organization?

Mostly from a product expert's point of view, it provides solutions for my clients.

Intelligent Authentication and the cloud-based service with BYOD are valuable features.

What needs improvement?

The User Store synchronization part needs to improve. Also, the logs, reports, and dashboard can be improved.

For how long have I used the solution?

I have been using this solution for around two years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There was the User Store issue that we experienced in terms of the scalability. It was difficult to fix after lots of troubleshooting.

How is customer service and technical support?

Frankly, still in India, the technical support team is not that capable so as to resolve issues. This is because, in the APAC regions, this technology is new both for the Symantec support as well as for the partner engineer.

What other advice do I have?

Read all of the initial configuration guide and attend training from OEM.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Symantec partner and we provide services for multiple Symantec products.

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