Symantec VIP Review
Provides an easy management of credentials for the remote users when accessing the corporate resources

Valuable Features

  • Intelligent authentication - Risk-based authentication
  • Cloud-based service and management

Improvements to My Organization

It provides an easy management for credentials of the remote users when accessing the corporate resources.

There is a consolidation of a couple of Identity Providers into Symantec VIP for centralized management of credentials.

Integration with Citrix Access Gateway, Microsoft Office 365 and Single Sign-On (through Symantec Validation and ID Protection Access Manager) has increased the productivity of the employees for accessing resources.

Room for Improvement

The factors that need improvement are:

  • Geofencing
  • Privileged account management
  • Behavioral authentication

Use of Solution

I have used this solution for more than four years.

Stability Issues

There were no stability issues experienced.

Scalability Issues

There were no scalability issues experienced.

Customer Service and Technical Support

Technical support is very good.

Initial Setup

The setup was straightforward since this is a software-as-a-service (SaaS) solution, no hardware procurement or provisioning is required. Everything is already set up and provisioned on the Symantec data center.

Pricing, Setup Cost and Licensing

There is a one-time setup fee plus the licenses are provided as per the number of users. For SMS and voice calls, the costs are separate.

Other Advice

Understand your pain points and requirements, then fully understand the feature set provided by the vendor and licensing requirements.

You know your environment best and the consultants who work with the vendors know the solution best, so bring everything down to an overlap.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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