Symphony Review

A feature-rich, scalable, and stable solution for asset management


What is our primary use case?

The primary use case of this solution is for asset management and it allows you to make modifications to anything you want.

What is most valuable?

The entire product is good. I can't say which feature I like the best, I like all of them.

What needs improvement?

The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned. We have to upload the asset in part, based on location. We have more than 250 locations and we have to create all 250 files before we can upload. This is challenging.

For how long have I used the solution?

I have been using this solution for about one and a half years.

What do I think about the stability of the solution?

This solution is stable and we have not experienced any issues.

What do I think about the scalability of the solution?

This solution is scalable.

We have 18,000 users.

Which solution did I use previously and why did I switch?

Previously, I was using Remedy Applications.

How was the initial setup?

I am not aware of the complexities of the initial setup, but I don't think that it was difficult.

It took six months to deploy.

What about the implementation team?

We had a project team from Symphony to help us with the deployment and implementation. We advised them of our requirements.

What's my experience with pricing, setup cost, and licensing?

It's a costly product, but the number of available features justifies it.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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