Fantastic visualizations & dashboarding capability, ease of use for business users.
Room for Improvement
It is meant as a visualization tool agreed, but some basic ETL functionality will do a world of good. Also, enterprise collaboration and embedded analytics (like Spotfire) would be great
Use of Solution
Yes, hierarchies and cube definitions are not retained while connecting to an OLAP DB.
Yes, certain features cause Tableau to hang repeatedly - for example, editing the data source to point to another extract. Certain issues with data blending exist as well.
Lots of care including design/caching required to ensure quick reports while handling large amounts of data.
Customer Service and Technical Support
Good, most times any technical queries I have are addressed by the community posts itself - but there a number of easy to implement and tremendously useful functionalities included in the Ideas page that are yet to be implemented.
Easy as pie.
Other Solutions Considered