Without a doubt the best aspect of Tableau is the data flexibility. I work with Tableau within the confines of a healthcare organization- which is constantly expanding the metrics, datasets and sources we have to draw from in order to meet the needs of the US government, our physicians and most importantly our patients. With Tableau we have the ability to create a dashboard that displays all of the aforementioned data sources in a way that appears uniform.
Improvements to My Organization
Before we built a data platform using Tableau we were unable to align our employees around their data. We had a few dozen data sources representing important areas of focus for our operations teams. It was unreasonable to expect our operational leaders to consistently monitor the results of these different reports. Our hope was to build a platform everyone could access, that would be a one stop shop for reliable answers to important business questions; Tableau gave us that ability and made it affordable.
Room for Improvement
While Tableau is flexible it doesn't deal well with data that comes in a predetermined organization- i.e. data cubes. Our team has repeatedly had trouble trying to import raw data if it had any predetermined structure.
Use of Solution
No, it was pretty seamless.
The issues we have encountered have been largely due to our own server structure, not Tableau itself.
On the contrary, Tableau gave us the ability to manage larger volumes of data.
Customer Service and Technical Support
7/10. Technical Support
No, not for this purpose.
Very straightforward- we were live with access in a few days, though it took a few months to build our more polished dashboards.
Our decision support team handed deployment, in house.
You will need a team comprised of programmers, developers, user experience specialists and customer service representatives.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Nov 23 2014