What is most valuable?
1. Data Blending - the ability to blend data from multiple data sources to create the report that is needed.
2. Quick and meaningful visualizations - Tableau's drag and drop features provide on the fly reports that often don't take more than a minute to create.
3. Tableau Server Subscriptions - Gives end users the ability to quickly subscribe to a dashboard.
4. Awesome support! - The Tableau help-desk and server support teams are out of this world. Have a question, shoot them an email and get a response quickly. They also have a phenomonal website (tableausoftware.com) with traning videos, a knowldge base, and plently of Tableau experts to help work through calculations and dashboard building.
How has it helped my organization?
We no longer need to rely on certified report creators to create reports and dashboards. Just connect to data and start building. Plently of free training availble online at tableausoftware.com for first-time users. Allows for independancy from IT.
What needs improvement?
The tool is not perfect, but with each release issues are getting resolved and performance is getting better. There is an awesome "Ideas" page on their website that allows users to submit ideas for improvement and vote on ideas that they would like to see added into any of the Tableau products. Tableau does a great job of moving these ideas from conception to reality.
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
Outstanding! Technical Support
Which solution did I use previously and why did I switch?
Our company used Cognos Planner and a few other BI solutions before. Tableau is less expensive and easier to use. An easy choice to make the switch.
How was the initial setup?
Pretty straightforward. Tableau gives great instructions. My only complaint is that they make assumptions on how your company handles security ceritifcates when using SAML. It took us some time to work though SAML configuration, but once we passed this hurdle, everything else was easy to put in place.
What about the implementation team?
The intial server setup was done with an in-house team. When we expended our environment, we brought a vendor in to make sure we were implementing everything occurding to our business needs. The vendor, recommmended by Tableau, was professional and we were able to get the job done quickly.