What is our primary use case?
We just created the data visualization and analytics models and the complete setup file was sent to the client for deployment in their own premise as that was their client policy. We just created the solution and the solution was transferred to them.
We were trying to create a dashboard for the contractors in an oil and gas plant. It's for a million-dollar company. That was the level one priority. The use case involved a pilot project meant to drill down the visualization of each contractor and the sub-KPIs at a sub contracting level, plus the geographies involved. Tableau is a data visualization tool with analytics involved in it. The art was to create a set of dashboards that were geography-specific plus contractor-specific. Along with that, there were some common KPIs against which the visualization was supposed to cover as well.
What is most valuable?
The best part about Tableau is the visualization.
Tableau has some amazing features. We can have some additional UI features that act like a skin. You can get it to really customize to your needs and then you can incorporate items as a plugin in your Tableau version and the user interface.
The graphics are quite good.
The solution can scale.
Technical support was helpful.
We found the solution to be quite stable.
What needs improvement?
Tableau is good, however, it lacks a bit on the integration side if you compare it to Power BI, for example. Power BI has quite a good amount of connectors. Even though Tableau does have some, Power BI works well with the Microsoft environment and most of the firms are in granular detail. That's where Microsoft shines. Maybe Tableau can collaborate with other bigger, well-recognized solutions in order to get an edge in the market the way Power BI does with Microsoft.
The pricing is a bit expensive.
There's a bit of a learning curve for those new to implementing the solution.
For how long have I used the solution?
We've been using the solution for less than a year so far. In the last eight months, we've developed and deployed the solution. We haven't been using it as long as, for example, Power BI.
What do I think about the stability of the solution?
It's a reliable solution. There's no doubt about it. The solution is stable. It does not crash or freeze. There are no bugs or glitches.
What do I think about the scalability of the solution?
For deployment, the capacity was increased. It required really strong contractors also. That was easily manageable. It is quite scalable.
We had a team of around 20 developers who are working on the solution.
How are customer service and technical support?
We only dealt with technical support once or twice. There wasn't a lot of interaction in the time we used Tableau. That said, they were always helpful and responsive. We were happy with their amount of assistance.
Which solution did I use previously and why did I switch?
We are also using Power BI. We use both products currently.
How was the initial setup?
For us the solution's initial setup was complex as we were just aware of how to use Power BI previously. It was a completely new solution. We had to get an instructor to get the things in place.
I'd say it was about an eight-month installation process for the particular software. In-app work was one month and then seven months of development everything and all over the board.
What about the implementation team?
We had an instructor assist us in the implementation process. and show us how to use the product.
What's my experience with pricing, setup cost, and licensing?
We bought a monthly license as we were not able to continue with it long-term. It was simply a specific client requirement that was not needed forever.
The pricing of Tableau is a bit on a higher side compared to Power BI, however, for us, it didn't matter much as we were charging it to the client. That said, for a normal end-user, it would be considered a bit pricey compared to Power BI.
What other advice do I have?
For Tableau we have been using only for a specific team within that also was for the external clients. That experience was only around eight months. However, it was a pretty good experience. Up to that point, we had been strictly using Power BI. Adding Tableau was for a specific client who just wanted the Tableau licenses created and developed for them.
We were using the latest version. It was not a cloud version. It was the desktop on-prem version we were using.
The solution would work well for small, medium, or large enterprises. It caters to all different sizes of companies.
I'd rate the solution at an eight out of ten overall. We've mostly been quite happy with it.
Which deployment model are you using for this solution?