Tableau Review

For me, the ability to connect multiple data sources, and display said data in an automated, graphical, format is the key driving factor.

What is most valuable?

The ability to connect multiple data sources, build data extracts, and display said data in an automated, graphical, format is the key driving factor insuring I continue using Tableau. While there are plenty of other tools on the market, such as Report Builder or Crystal Reports, Tableau is the first I have used that allows for such wide spread data integration and presentation in a visibly pleasing format. Moreover, the data extract function of Tableau has hooked me into using their tool over any other. Specifically, the ease of extracting and automating report generation from these extracts.

How has it helped my organization?

Tableau has allowed us to build automated weekly dashboards that explain our organisation's pipeline. Moreover, these dashboards have resolved long standing time sinks which have freed up resources to focus on ever larger and more interesting BI projects. Additionally, we have used Tableau to increase the range and width of reports we are able to generate on a weekly basis.

What needs improvement?

Tableau development has an increasingly large learning curve. It is marketed as an upper management tool that anyone can dive into. However, trying to develop even simple tables within Tableau is an exercise in frustration and patience. The end results cannot be denied, but the path to getting there is not for the lighthearted.

For how long have I used the solution?

I have used Tableau now for 2 years.

How are customer service and technical support?

Customer Service:

Tableau customer service has been incredible. Not only do they have an active community forum, but their account managers have been very pleasant to work with.

Technical Support:

Out of five, I would rate technical support a solid 4.

Which solution did I use previously and why did I switch?

I have used Report Builder and Crystal Reports. Switching wasn't really my decision, as the other tools used were at different organisations. Since then, I have tried to move back to other reporting tools, but found them lacking in functions I hadn't even realised I had come to rely on!

How was the initial setup?

Setup of Tableau was the easiest of any reporting environment I have used.

What about the implementation team?

We implemented Tableau through a vendor team who were helpful in getting us off the ground. That being said, any reporting tool is dependent upon the data set it connects to. As such, real value has only appeared from Tableau after long usage and learning of how to use its myriad of functions.

What other advice do I have?

Stick with the development process, try a report over and over, and use Google to search out answers to those questions you think have no answer. Take it from me, if you can build it in Excel, then you can build it in Tableau. It just takes time and effort. Also, it may not look EXACTLY the same, but you can get it pretty close. In some cases even better.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More Tableau reviews from users
...who work at a Financial Services Firm
...who compared it with Microsoft BI
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
456,495 professionals have used our research since 2012.
Add a Comment