What is most valuable?
Various features are valuable. It is intuitive; Tableau have been investing and releasing regularly. A tech-savvy business person can run with Tableau if they have a decent DWH and engineer supporting it. Access rights can quickly get out of hand, but with Tableau's UI and a tech-savvy business person committed to using the product, they can take charge and not have to rely on the tech team.
How has it helped my organization?
It is helping to make Makerbot a data-driven company.
What needs improvement?
A simple mode for new/occasional users might be helpful. Occasional users will always have trouble coping with such a feature-rich product. Unless you are using it every day, and it is crucial for at least part of your job, the learning curve never flattens out. A simpler "mode" which removes many of the more complex features or just hides them in tool "ribbons" might present a less-daunting interface to aid adoption by the vast majority of users.
For how long have I used the solution?
I have used it for four years (released ~5-10 years ago).
What was my experience with deployment of the solution?
I have not encountered any deployment issues.
What do I think about the stability of the solution?
I have not encountered any stability issues.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and technical support?
Customer service is good. Technical Support
Technical support is good.
Which solution did I use previously and why did I switch?
Domo: inflexible due to lack of expertise and confusing with blurred demarcation between DWH, ETL and BI layers.
How was the initial setup?
Initial setup was straightforward.
What about the implementation team?
What was our ROI?
We achieved ROI in <1 year.
What's my experience with pricing, setup cost, and licensing?
Don't buy licenses until there is actual demand - buy a couple of full desktops and a couple of cloud licenses and grow from there ONLY when you have tables/reports/dashboards for users.
Which other solutions did I evaluate?
We also evaluated Domo and QlikView.
What other advice do I have?
Start ASAP with a tiny cohort of hungry users; let them drive it.
Which version of this solution are you currently using?