Various features are valuable. It is intuitive; Tableau have been investing and releasing regularly. A tech-savvy business person can run with Tableau if they have a decent DWH and engineer supporting it. Access rights can quickly get out of hand, but with Tableau's UI and a tech-savvy business person committed to using the product, they can take charge and not have to rely on the tech team.
Improvements to My Organization
It is helping to make Makerbot a data-driven company.
Room for Improvement
A simple mode for new/occasional users might be helpful. Occasional users will always have trouble coping with such a feature-rich product. Unless you are using it every day, and it is crucial for at least part of your job, the learning curve never flattens out. A simpler "mode" which removes many of the more complex features or just hides them in tool "ribbons" might present a less-daunting interface to aid adoption by the vast majority of users.
Use of Solution
I have used it for four years (released ~5-10 years ago).
I have not encountered any deployment issues.
I have not encountered any stability issues.
I have not encountered any scalability issues.
Customer Service and Technical Support
Customer service is good. Technical Support
Technical support is good.
Domo: inflexible due to lack of expertise and confusing with blurred demarcation between DWH, ETL and BI layers.
Initial setup was straightforward.
We achieved ROI in <1 year.
Pricing, Setup Cost and Licensing
Don't buy licenses until there is actual demand - buy a couple of full desktops and a couple of cloud licenses and grow from there ONLY when you have tables/reports/dashboards for users.
Other Solutions Considered
We also evaluated Domo and QlikView.
Start ASAP with a tiny cohort of hungry users; let them drive it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 16 2017