TeamViewer Pilot Review

Easy to use and allows us to conduct illustrative, VR-like presentations to customers


What is our primary use case?

Our primary use is to enable us to talk with customers about their products, without needed to be in their home with them.

What is most valuable?

The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer. This particular feature is the best as far as we're concerned.

It's easy enough to use.

We have no complaints about security.

What needs improvement?

It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly. This has to do with the remote side of the conversation.

For how long have I used the solution?

We have been using TeamViewer Pilot for approximately nine months.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

TeamViewer Pilot is scalable. At the moment, we have about five users and we will almost certainly increase usage.

How are customer service and technical support?

We have had a little bit of experience with technical support, although not much. We are satisfied with the support. 

Which solution did I use previously and why did I switch?

We did not use another product, prior to TeamViewer.

How was the initial setup?

It is straightforward to install and didn't take much time to deploy. Within a couple of hours, we were up and running.

What about the implementation team?

We don't need additional technical people for maintenance.

What's my experience with pricing, setup cost, and licensing?

It is not an expensive product.

What other advice do I have?

In general, this is a good product and I don't think that there is much they can improve on. It does what we want at the moment. I can recommend it to others who are interested in using it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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