TeamViewer Review

It does not require firewall or port configuration. I'd like an easier way to share and combine contact lists.

What is most valuable?

  • Quick support option
  • File transfer
  • No firewall or port configuration

How has it helped my organization?

- Quicker and easier to connect to our customers’ PCs to resolve software issues

What needs improvement?

- An easier way to share and combine contact lists

For how long have I used the solution?

I have used it for over four years.

What do I think about the stability of the solution?

I have not encountered any stability issues so far.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and technical support?

I have not had to use technical support.

Which solution did I use previously and why did I switch?

I previously used VNC and pcAnywhere. They are obsolete; had to configure firewalls and ports.

How was the initial setup?

Initial setup was simple. It was easy to install; add a license key and set up a contacts list.

What's my experience with pricing, setup cost, and licensing?

Our customers use the free version, as they rarely need to use it.

Which other solutions did I evaluate?

Before choosing this product, we also evaluated LogMeIn.

What other advice do I have?

Get the license that suits your needs and causes the least conflict with their clients when new versions are released.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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