TeamViewer Review

Remote access software enabling troubleshooting regardless of location.


What is most valuable?

It is easy to use. We enjoy being able to save remote computer information for quick access.

How has it helped my organization?

I can effectively remotely troubleshoot personnel issues no matter where they are!

What needs improvement?

The only thing I can think of is a quick-deploy / auto-installer for the end users.

For how long have I used the solution?

We have used the solution for two years.

What do I think about the stability of the solution?

We have not yet encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

We haven't yet contacted technical support.

Which solution did I use previously and why did I switch?

We used Chrome Remote Desktop. CRD was unstable and lost connectivity often.

How was the initial setup?

The setup was straightforward. Just install and run at host and remote computers.

What's my experience with pricing, setup cost, and licensing?

The pricing structure under which I purchased has been great because as long as the remote and host computers are running the same version, there is no need to upgrade.

Which other solutions did I evaluate?

We evaluated LogMeIn.

What other advice do I have?

From a cost perspective, it's a great buy.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More TeamViewer reviews from users
...who work at a Healthcare Company
...who compared it with LogMeIn Pro
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