TeamViewer Review

Used for ad hoc remote support of individuals. The business interface is clunky.

What is our primary use case?

IT help desk support for nonprofit organization of 200 computers. We purchased the product pre-installed with the TV in unattended access mode. We also use it for ad hoc remote support of individuals, primarily using TeamViewer QS.

How has it helped my organization?

Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.

What is most valuable?

The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.

What needs improvement?

  • The business interface is clunky and not well-documented. 
  • It should have ability to display notes in the computer list.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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