What is our primary use case?
It allows us to access some of our remote sites, especially if we're having internal issues such as a VPN tunnel dropped from site-to-site. We can still connect to the local machines at the different offices as long as we still have an internet connection, and we can log in and troubleshoot networking issues remotely.
TeamViewer is installed specifically on our desktop machines. We do also use some laptops that are on Windows 10, and there are a couple of Mac OS X machines we've used to remotely connect.
How has it helped my organization?
It allows for quick, easy access to our remote sites. It increases our ability to troubleshoot, as needed, at critical times.
In addition, some department managers have people split between sites. For example, part of operations is out here in Olathe, Kansas, and the other part is in Oklahoma. They're able to hold team meetings and present through the TeamViewer meeting sessions. The HR department is also able to hold meetings with the people here and those in other offices.
What is most valuable?
We've been using the team meetings, the collaboration portion. It's pretty simple to share and presents screens during team meetings.
We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple.
As far as the security goes, we've decided that it does set up a pretty good, secure tunnel from point to point.
Overall, it's pretty simple. It does the jobs that we need it to do.
What needs improvement?
It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.
For how long have I used the solution?
We've been using it for 14 to 15 months.
What do I think about the stability of the solution?
It's a very stable program. We haven't noticed any issues with it dropping in and out of service.
What do I think about the scalability of the solution?
It scales. Since we have the corporate license, we're not limited to any number of machines. We install it on all our devices. The scalability is fine.
Between people who have a laptop or a desktop, and some of them have both, about 100 people utilize it. It's the company standard.
How are customer service and technical support?
I have not used their technical support.
Which solution did I use previously and why did I switch?
We were only utilizing internal RDP, for the most part. TeamViewer is about five times faster for remote assistance.
How was the initial setup?
The setup is pretty simple. It is a small install-MSI. You can either install it through group policy or push it out through your normal deployment methods onto Windows machines. You set up the services during the deployment for it to connect to the main account, and you can share different computer groups, for the different site locations, from the main account to any of the other admin accounts. You can show who has default access and what groups are already tied into it. It's pretty straightforward.
Our deployment took a couple of hours for 120 machines. We deployed the MSI out through normal deployment processes.
What was our ROI?
It has been useful and it has increased our productivity by some 400 percent. It's helped us a lot.
What's my experience with pricing, setup cost, and licensing?
We have the corporate license. It's extremely cheap.
For what we utilize it for it's not a super-expensive license. It was about the same or a little bit cheaper than LogMeIn but it's more stable and a better program for what we need in our company.
Which other solutions did I evaluate?
We looked into VNC and LogMeIn. TeamViewer was a much simpler, easier way to connect up. It's a fast and simple setup and it just works.
What other advice do I have?
The product is simple to set up and install and use.