What is our primary use case?
We use them for testing and measurement.
We do pretty standard stuff. We come up with a circuit and we expect it to do something. We simulate it, and then we test it out in the lab. We prototype it and then use the O-scope to verify our results, and if something's going wrong we try to track down what it is.
The application space we use it for is embedded systems. We do contract engineering and we pick up projects from different groups. We make an end solution for them. It's business-to-business, it's not really like end-consumer stuff. They come up with all sorts of things, like printers or reusing cameras in different ways.
We're measuring analog and digital signals. SPI is the fastest thing we run with. I don't think we're using the full bandwidth.
What is most valuable?
The most valuable features are everything they do. We primarily use the O-scopes and they help us figure out what's going wrong with our scope out signals.
In term of the user interface, it's okay. Ours are older models and I know some of the newer ones have touchscreens on them. But still, it's not difficult to use, once you get used to it.
What needs improvement?
There is room for improvement when it comes to the screen size. I don't really have a lot of complaints but screen size would be the biggest thing.
For how long have I used the solution?
More than five years.
How are customer service and technical support?
I have used technical support maybe once or twice. It was alright. I tried to get something fixed one time and I got an initial response and then I didn't get another response. But other than that, it's been okay. I haven't used it very often.
If you previously used a different solution, which one did you use and why did you switch?
I didn't switch. The products were there when I started with the company.
What's my experience with pricing, setup cost, and licensing?
They're all pretty expensive. If everything costs that much, I suppose the pricing is fair.
What other advice do I have?
It works really well for general lab stuff, general testing, prototype and measurement.
I have been using Tektronix products since I started. I might have used them in college, too, so it's been about seven-and-a-half years. We're using a couple of the O-scopes, the MSO3000 and the MSO4000. We also have some arbitrary function generators and some power supplies.
There is definitely a learning curve. It was so long ago that I don't really know how long it takes to get acclimated to the equipment.
We actually just started an IoT project, so I'm now using it for that.
I would rate the products at nine out of ten. Personally, I don't give things a perfect score unless they really are perfect. They do what I need them to do and work pretty well. They're just a little outdated, but that's not really their fault.
Disclosure: I am a real user, and this review is based on my own experience and opinions.