Tenable Nessus Review

Easy to understand but is lacking technical support


What is our primary use case?

We usually use the solution for infrastructure level and web application scanning, although mostly for the former. This is what we are doing at present. We were using the web application portion of Tenable Nessus for several months before switching to Veracode

What is most valuable?

A valuable feature of the solution is that it is easy to understand. When it comes to running a scan, the scanning mechanism is also easy, and it is quite fast compared to Veracode and Qualys.

What needs improvement?

The solution should have a more in-depth level of scanning, with features to meet the developers. Other points that should be addressed involve the understanding of issues by the users and the need for improvising the reporting structure. The reports should also be more attractive and user-friendly.

This is how Tenable Nessus occasionally works when drawing up something on the field.

Additional features I wish to see addressed in the next release include customer support and ease of  understanding of vulnerabilities and how they can be fixed.

In contrast to Tenable Nessus, we have found Veracode to be more user-friendly, with a greater in-depth understanding of the details and how things can be fixed. Other points in its favor include study cases, customer support, training and e-learning. 

The solution is sort of down the mid range, so we are more happy with Veracode.

For how long have I used the solution?

We have made use of Tenable Nessus over the past 12 months, and started doing so a couple of months before we got Veracode.

What do I think about the stability of the solution?

The solution is reliable and has good stability. 

What do I think about the scalability of the solution?

We have been in the web, so we have not tried to expand the solution.

How are customer service and technical support?

We feel the solution's technical support to be very bad.

While we do receive a response upon creating a ticket, it is not like that of Qualys or Veracode. That extensive support is not there.

How was the initial setup?

The initial setup was straightforward.

We deployed under the release plan of 8.11.

What's my experience with pricing, setup cost, and licensing?

We incurred a single cost for a perpetual license, although I cannot comment on the price as this is above my management level.

What other advice do I have?

There are at least ten people in our organization making use of the solution. 

Tenable Nessus is an appropriate solution for a small scale company, one with budgeting constraints and no complexities within the organization. It not that user-friendly.

I would rate Tenable Nessus as a seven out of ten. 

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

We are using the current version of the the product, which is 2.2.1.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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