TestRail by Gurock Review

Ease of use means that many more test cases are now written

What is most valuable?

The feature that is of most value is the ease of use. You don't need to follow complex procedures to create a test run, test case, etc.

How has it helped my organization?

Before we used TestRail there were no, or only a very small number of, test cases written. Now, because it is easy to use, there are many more test cases written.

What needs improvement?

It would be nice if they would add an export to Word.

For how long have I used the solution?

We have been using this product for about one year.

What do I think about the stability of the solution?

We never had any issues with stability.

What do I think about the scalability of the solution?

We never had any issues with scalability.

How are customer service and technical support?

I’m rating technical support a nine out of 10.

Which solution did I use previously and why did I switch?

We used TestLink. The reason we changed was that it was rather complex to use and there was no way to indicate at what step the case failed.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

I can’t answer this question because I’m not the one handling the financials.

Which other solutions did I evaluate?

I can’t answer this question because the choice was made before I came to this firm.

What other advice do I have?

The advice I would give is just do it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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