ThinDesk Hosted Virtual Desktop Services Review

Very good solution but a different skill set needed to manage and deploy

Valuable Features

Software As A Service, Image Update, Security Settings

Improvements to My Organization

The organization can swiftly add move, change and deploy software.

Room for Improvement

Speed on video, better VOIP, Anti-virus agent overhead and VDI Layering

Use of Solution

3 Years

Deployment Issues

Not really; Followed best practices and did a pilot program before deployment

Stability Issues

Yes; Mostly minor Microsoft issues

Scalability Issues

Yes; Software license model changes

Customer Service and Technical Support

Customer Service:

Good. Ready for Prime Time.

Technical Support:

Very Good

Previous Solutions

No, just tested different solutions before deployment

Initial Setup

Some of the software applications were complex in the licensing model.

Implementation Team

Both. The vendor was excellent.

Pricing, Setup Cost and Licensing

The Capex is 351k. The Opex is 175k

Other Solutions Considered

Used layering technology fundamentally

Other Advice

Different skill set needed to manage and deploy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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