Thycotic Secret Server Review

A good user interface, helpful support, and it is quite scalable


What is our primary use case?

We primarily use this product for password cycling.

What is most valuable?

What I like best about this product is the interface.

What needs improvement?

I think that the main interface should integrate better with non-standard applications and clients, to connect with other systems. This would help to create a safe connection with non-standard systems.

I would like the capability to assign rights directly to the target system. This is a different topic because, at this point, it only handles credentials. However, the goal is to be able to create the account and assign the correct access rights on an application or a system.

For how long have I used the solution?

I have been working with Thycotic Secret Server for one year.

What do I think about the stability of the solution?

We have experienced no issues in terms of stability.

What do I think about the scalability of the solution?

It is quite scalable. We are not a big company and we had no issues with scalability.

How are customer service and technical support?

Technical support helps us regularly. We have not had any big issues, so overall, no problems.

Which solution did I use previously and why did I switch?

We did not use another solution before this one. It was the first of this type.

How was the initial setup?

I would say that the initial setup is complex because it most requires modifying the company, and it took two years to deploy. The issue in this case is not the product. Rather, it is more the company.

What's my experience with pricing, setup cost, and licensing?

The pricing is standard in this business and we have no complaints about it.

What other advice do I have?

This is a product that I recommend. My advice for anybody who is implementing it is to have full management support and to do good internal marketing so that the solution is accepted by everyone.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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