What is our primary use case?
We use the solution to store all of our secrets. For example, passwords, usernames, and other credentials. These credentials can be from many places, such as service accounts, bank accounts, and key pairs. It also has the functionality if, for example, a contractor requests to log into a specific server, they would use the Secret Server to log in to the server session that is monitored and he or she would be logging in without the actual real credentials. It is also on a rotating password system.
What is most valuable?
I have found most valuable the automatic scheduled password rotation and remote desktop monitoring. Additionally, the documentation is readily available and easy to find and the dashboard is straightforward.
What needs improvement?
I would like to see scheduled reports in a future release.
For how long have I used the solution?
I have been using this solution within the past 12 months.
What do I think about the stability of the solution?
I have found the solution to be very stable.
What do I think about the scalability of the solution?
You can set up two different servers and the process is straightforward. The solution is scalable and we have 70 users using it in my organization.
We might increase usage in the future but it all depends because currently all of the operations teams have been provided for. If the operations team grows, there would be room for more usage.
How are customer service and technical support?
The technical support needs improvement. For example, if you have any problems on the server configuring the IIS, they would provide you very limited details and they would tell you the problem is on your end. They are limited to only supporting their application, even if you have the slightest problem assessing their application through IIS they will refer you to contact Microsoft.
Additionally, the sales team could be more friendly and helpful.
I would rate the technical support of Thycotic Secret Server a seven out of ten.
How was the initial setup?
The installation was straightforward.
What's my experience with pricing, setup cost, and licensing?
There is an annual license fee per user and the price is fair.
What other advice do I have?
I rate Thycotic Secret Server an eight out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?