Thycotic Secret Server Review

Enables us to search for service accounts across the network


What is our primary use case?

It's a password vault.

How has it helped my organization?

We use it to search for service accounts across the network. It has significantly helped with staff productivity because it's a less manual process now.

Our security program is about two years old so we're relatively immature, but this was a tremendous step towards being able to securely store passwords.

What is most valuable?

The most valuable feature of this solution is the random changing of passwords.

What needs improvement?

We could definitely use some help with API tokenization. If we had a way to store tokens that would be fabulous.

What do I think about the stability of the solution?

The stability is pretty good, we like it.

What do I think about the scalability of the solution?

The scalability is pretty good.

How are customer service and technical support?

We haven't used technical support.

If you previously used a different solution, which one did you use and why did you switch?

We didn't use anything previously, we just knew we needed a vault. We went with Thycotic based on ease of use and we thought their feature set was a little more robust.

How was the initial setup?

I don't remember the initial setup being very complex.

What about the implementation team?

We used a consultant for the deployment, Alcom. Our experience with them was positive.

What's my experience with pricing, setup cost, and licensing?

It isn't terribly expensive.

Which other solutions did I evaluate?

CyberArk was on our shortlist.

What other advice do I have?

Just get it. It works well.

I would rate this solution at nine out of ten. It does everything we knew it would, but it would be nice if they added some additional features.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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