TIBCO Jaspersoft Review

Charts use HTML5, so they can be rich and dynamic. The support team needs to be improved.

Valuable Features

  • HTML5 charts are rich and dynamics
  • Ad-hoc reporting allows the end user or analyst to easily develop their own reports (based on business language).

Improvements to My Organization

We can implement IT service management (operational and management) report solutions.

Room for Improvement

The support team needs to be improved. While I did not have a specific problem with it, I think that support should be improved (like, for instance, the SAP support team, as well).

Use of Solution

I have been using TIBCO Jaspersoft since 2015.

Scalability Issues

I have not encountered any scalability issues.

Customer Service and Technical Support

Technical support is 6/10.

Previous Solutions

Previously, I used SAP BusinessObjects. License costs was the reason for the switch.

Initial Setup

For a BI engineer, initial setup is simple and very straightforward.

Other Solutions Considered

I did not evaluate any other products, because this product is included in the Business Intelligence module of CA Technologies products.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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