What is most valuable?
For the Jaspersoft Server:
- The portal and the management of users
- Sub-administrators along with template reports
- Authorizations and row-level security
- The setup of layers
- Overall flexibility
For Jasper Reports:
- It is equal in value to Crystal Reports
- Very good pixel-perfect reporting
How has it helped my organization?
It was very easy to setup a report for more than 30 countries in which they could only see their own data. It was easy to give each country their own sub-administrator who handles their own users.
What needs improvement?
The user interface of Jaspersoft server is not appealing and should get a sparkling makeover.
For how long have I used the solution?
I have been using the product for over a year.
What do I think about the stability of the solution?
We have not encountered any stability issues with the Jaspersoft server.
What do I think about the scalability of the solution?
We had an issue with scalability. That was because of the burst of data we had and too few instances of the server on AWS.
How are customer service and technical support?
I would give technical support a rating of 10/10. I called a rep and he made a special fix for our project on the fly within a few days, as I recall. I didn't put any pressure on him.
Which solution did I use previously and why did I switch?
We were going to the AWS cloud. Jaspersoft was the only tool which understood the licensing part of the cloud. The easy handling of the row-level security made me decide to choose it.
How was the initial setup?
The initial setup was easy as we used the AMI from the AWS Marketplace. Later on, it became more difficult as we were using load balancers and https.
What's my experience with pricing, setup cost, and licensing?
Although starting is easy, when you go for production sizing, you have to be prepared to pay quite a bit. You can lower it by preparing your datastore/database in a good way.
Which other solutions did I evaluate?
We looked at QlikView, Tableau, Pentaho, and SpagoBI.
What other advice do I have?
Take some time to check out all the functionalities, especially the portal and row-level security. You can test it really well with the pay per hour option.