What is most valuable?
The most valuable features of this product, for me, are:
- Applying transformations to data tables: With these transformations, I can make the structure of the data most suitable for answering the user's questions with the visualisations.
- The visualisations: They look very good, are easy to use and can answer almost any business question.
What needs improvement?
I would like to see the improvements in the following areas:
- The info designer feature: The user interface could be more graphical, it would make it more user friendly and flexible.
- The transformations and insertions of rows and columns: Tables can be created by using transformations and inserting rows and columns. I would like to have more ability to make changes to these transformation and insertions without having to recreate the complete table from scratch.
For how long have I used the solution?
I have used this solution for three years.
What was my experience with deployment of the solution?
I did not encounter any issues with deployment.
How are customer service and technical support?
I rate technical support 9/10 (very quick and good response, good level of knowledge).
Which solution did I use previously and why did I switch?
I previously used IBM Cognos products also as a consultant. I choose Cognos because I thought (and still think) that Cognos is a good product.
How was the initial setup?
I am no real technical consultant, but I found the initial setup pretty straightforward. After installing the software, no enormous or complex configuration is needed.
What about the implementation team?
We implement for our customers and also for customers of TIBCO.
What other advice do I have?
Start small but think big. When you start using the product - regarding setting up authorisation and setting up the library, for instance - work structured and with a kind of policy that is scalable and flexible regarding maintenance.