What is most valuable?
- Easy to use
- Easy to integrate
- Security - both on-premise and cloud
- Full featured mobile app for every OS
- Subjects (virtual spaces where people with same topics to talk on, aggregate themselves) with unlimited sub-subjects to best support little groups in the day-by-day work.
How has it helped my organization?
- Marketing & Sales (improved communication and sharing information)
- Customer service (answer queries in less time, less duplication of work
- Idea collection
- Sharing, voting and evaluating (with transparency, for more people involving); and many others...
What needs improvement?
More customizable features, particularly in mobile app; better preview of document and images stored in other cloud services (like Google Drive, Dropbox and so on)
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
High. Technical Support
Which solution did I use previously and why did I switch?
We previously used Yammer. We changed because the flat groups structure is difficult to use when there are some hundreds of group, and so people don't easily find the group they are searching for and create another group that (sometimes partially) duplicates the scope of an existing group. This way of working isn't good enough.
How was the initial setup?
It's not about technology but the change of mindset of people. Starting from searching for existing aggregations, evaluating real processes they use, information they exchange and making use of cases in tibbr to concretely show the new way of working, then the project becomes a success.
What about the implementation team?
We used a vendor team who were very professional.
What was our ROI?
Typically the classical "ROI" is about seven months from full deployment, but there are a lot of benefits that we can't measure with this metric, like more dissemination of knowledge, fast internal expert finding, less internal emails, less waste of time, and better employee engagement. All of these things aren't directly money, but indirectly it can become a lot of money.
What's my experience with pricing, setup cost, and licensing?
It's a matter of negotiation.
Which other solutions did I evaluate?
We also looked at Jive as it has a lot of features, but much harder to use, and so many features in the real world are not used. Also, IBM Connection, but this is complex solution, and difficult to integrate.
What other advice do I have?
Start using the out of the box features of tibbr, integrating only the things absolutely necessary, make use of cases and support in the best way for the users, then they became your advocate.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner for a consultation project
Jan 13 2015