Tools4ever Self Service Reset Password Management Review

Set-up can be somewhat complicated but it has freed up account admins to perform other value-added work.


What is most valuable?

This product allows end users to unlock their accounts, without having to wait for assistance from IT. The product can be made more secure by enabling two factor authentication.

How has it helped my organization?

This product helps end users who work second and third shifts, or over the weekend, to be more productive. This product also frees up account administrators to perform other value-added work in IT.

For how long have I used the solution?

One year.

What do I think about the stability of the solution?

None, it is a very stable system.

What do I think about the scalability of the solution?

None, but we only scaled up from about 500 users to 1500.

How are customer service and technical support?

Customer Service:

Customer service at Tools4Ever is excellent. They are quick to respond to voice-mail or e-mail.

Technical Support:

Technical support is very responsive, as well, and are always able to find a resolution quickly.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Set-up can be somewhat complicated depending on how secure you want the solution to be.

What about the implementation team?

In-house implementation.

What was our ROI?

Our IT helpdesk was fielding about 300 password resets/account unlocks per month prior to implementation.

What's my experience with pricing, setup cost, and licensing?

I’m not sure, I took over implementation, after purchase and initial installation was completed. Day to day cost would be keeping up with the two factor authentication SMS licenses. About $1 per SMS message sent to an end user.

Which other solutions did I evaluate?

We also looked at Microsoft Forefront.

What other advice do I have?

It’s an excellent solution, with great security. It can be accessed via nearly any internet browser from nearly any type of device.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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