TOPdesk Review

Fast and easy to implement, with a well-defined process and interaction

What is our primary use case?

This solution is easy and fast to implement (compare to Snow) and has a cheaper licensing model.

How has it helped my organization?

This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.

What is most valuable?

The most valuable features are SSP and change template.

What needs improvement?

This solution would be improved if you could avoid repeating cards. An operator is also a user but requires creating two different records.

For how long have I used the solution?

I have been using this solution for one year.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment
author avatarreviewer903168 (User with 501-1,000 employees)
Vendor

Hi Muriel, I just came across your review. Thank you for taking the time a while ago to share your experience with our software. We really appreciate it!

Best regards,
Victor van der Vring
TOPdesk Quality Assurance

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Highlights
Pros
This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.
Cons
An operator is also a user but requires creating two different records.
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