Trend Micro Deep Security Review

Each and every IP connecting to the server gets scanned so we can block whichever IPs do not belong to us at the firewall

What is our primary use case?

We are using two products. One is Trend Mirco Deep Security, and the other is Apex One. We use Apex One for endpoint protection and Deep Security for server protection.

It scans for intrusion prevention and the forensics of any threats.

How has it helped my organization?

On the product side, they have done multiple upgrades. When we started with Trend Micro they offered us the OfficeScan agent. It is a malware product. After that, it upgraded to Worry-Free. Then we moved to Apex One. So Trend Micro offered all the upgrades. Since we are in the manufacturing industry our focus is mainly on production and we don't consider IT much. In this regard, we are not upgrading our hardware much. We are using the same hardware for five, six, seven years.

However, Trend Micro does not support less than Windows 7. So that is a drawback for us. Otherwise, the functioning of the product is very good.

What is most valuable?

In terms of valuable features, I would say its intrusion prevention. Each and every IP connecting to the server gets scanned so we know everyone who is accessing our server and we can block whichever IPs do not belong to us at the firewall.

Another valuable feature is its lightweight nature. It is only 25 MB deployed in the server, yet it works smoothly, and everything is automated, including the updates and scans. We have scheduled scans that give us a weekly report.

What needs improvement?

As for what could be improved, I think it should come with an XDR facility without any extra cost. They're always releasing new features, but we need to pay extra for them. Our management is a little conservative about paying for new features. So if they're upgrading something or coming out with a new technology, they should provide it to the existing users. Recently, I attended a webinar that XDR gave about their new threat finding features and we have not received them yet. They are not giving it to existing customers. They are only offering it for purchase. It is for threat forensic reports.

I'm not asking for free, since we are already paying. Whenever they come out with a new thing, they should integrate it with the existing product. That is my opinion.

Additionally, we need a complete web reputation. We need to be able to do forensics for any incoming threat, to find details of the source of the threat, and to catch the '"enemy."

For how long have I used the solution?

We have been using Trend Micro Deep Security for the last two years.

What do I think about the stability of the solution?

In terms of stability, it is very good at finding malware, threats, etc... There is no virus problem, no external threats, no data leak. It is good for now.

We have not experienced any bugs, or glitches, or crashes.

Which solution did I use previously and why did I switch?

Before we started using Trend Micro were using McAfee. We switched because we got a ransomware attack back in 2016. It wasn't safe enough. It was one of the first attacks in India and our management said that McAfee was not ready for it. They had not upgraded their signature and it had multiple systems attacked. After that, management decided to switch to another product and that's when we started using Trend Micro. For the last four or five years we have not had any problems.

How was the initial setup?

The initial setup and deployment are not complex. The infrastructure is very good to operate. 

The deployment of the agent is very lightweight. It takes about 10 minutes to complete. 

What about the implementation team?

We deployed under the consultation of Trend Micro. But I can also manage it. When we run into any actual problem only then do we contact Trend Micro. Otherwise, it is running smoothly.

Which other solutions did I evaluate?

As a user, I am not finding any drawbacks or problems in this security product. But I do see in some forums comments about issues other customers are facing. I know there are multiple products in the market that are maybe better than Trend Micro. That is why I came to your site and researched other solutions. I have found that Palo Alto is better than Trend Micro. But we have not tested it yet, so I requested from Palo Alto Networks to show us some other products. They are coming next week to show us. If we find that they are better than Trend Micro we will switch. But overall, Trend Micro is working very well.

We had also evaluated Symantec in the past.

What other advice do I have?

I am satisfied with the product. As I mentioned, sometimes we feel some other features should be included. For example, the complete system control and web reputation. Regarding web reputation, I am a little limited because although we are blocking some sites, they are able to access those sites from out of our network. In other words, the restriction should be permanent whether it is done on-premises or on the internet. That is a drawback.

I can recommend it because it is good product. I have experience with other products as well and they have failed in the security field. That why I'm working with Trend Micro now.

The user interface in Trend Micro is very helpful. They have some study videos and some process videos included in the portal itself. So when we are in any system or get a warning or any critical error we can resolve it on the spot because we have the solution attached to the data error. That is something good thing they have done in the portal. With the instructions they have given we can see what we need to do so we can get it resolved by our self. We can learn the things on our own with no need to go to support. 

On a scale of one to ten I would rate Trend Micro Deep Security an eight.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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