Trend Micro Deep Security Review

Having centralized malware is practical. There should be a way to migrate without having to uninstall prior antivirus products.


Valuable Features

Having centralized malware is very practical, but there should be a way to migrate without having to uninstall prior antivirus products.

Improvements to My Organization

Centralizing rules is practical and greatly accelerates the administration.

Room for Improvement

They should improve the interface of the main dashboard. It is difficult to find where templates define policies. Also, if you are not careful, your policy implementation can lead to management problems. It should have warnings before applying policies. They also need to improve its dashboard to help monitor the rules that are incorrect or are duplicated.

Use of Solution

We’ve been using it for one-and-a-half years.

Deployment Issues

The product should have a strategy for installation. Prior to installation, the vendor should advise on a logical design of installation depending on the customer’s needs. In my case, it was not successful and produced serious inconveniences in our virtual infrastructure.

Stability Issues

There were some stability issues in the virtual infrastructure due to issues with the deployment.

Scalability Issues

We have had no issues scaling it for our needs.

Customer Service and Technical Support

The level of technical support is just regular. They failed to advise how to carry out the setup and this caused serious drawbacks with interoperability between virtual machines. The consultant was not certified enough for installation to the point that after the installation, we lost money fixing the issues.

Previous Solutions

I was the one who installed the solution, as well as charged with maintaining it. Also, I'm the ESL tester who creates policies and installs them.

Initial Setup

It is complex to install. As I said, we were not well-guided, we did not get certified support, and we weren't trained according to best practices.

Other Solutions Considered

We did not evaluate anything else.

Other Advice

Prior evaluations of possible scenarios have resulted in determining problem areas as well as good practices. Also, it should be clear the level of integration with VMware and its different versions. My advice would be to have the most updated versions of ESXi, vCenter, vShield, etc. It's fundamental to have a network or network segment for the administration and management of all infrastructure.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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