Trend Micro OfficeScan Review

Provides antivirus precautionary care and antivirus solutions


What is our primary use case?

We use this solution daily. It provides us with 99% of antivirus precautionary care and prevention of email threats.

How has it helped my organization?

We use several Trend Micro solutions. We use Trend Micro OfficeScan, DDM and DDI. We are also using IMSVA and WSVA for email security and web security. After deploying OfficeScan, we have found more detections of possible virus attacks.

What is most valuable?

The DDAN and the sandboxing features are very good and accurate.

What needs improvement?

I am expecting an Apple featured IDLP solution with OfficeScan, where we have only IDLP. Also, the ADR functionality in our OfficeScan solution would be a nice addition. Genrally, the ADR solutions are the only failed ends of the solutions we have found with Trend Micro.

For how long have I used the solution?

Three to five years.

How is customer service and technical support?

Tech support needs improvement. We raised certain cases regarding a lag in terms of a solution, and the response time was slow. 

Which solutions did we use previously?

We previously used McAfee and Symantec. 

How was the initial setup?

It was initially straightforward. It took multiple phases. 

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing are competitive with other solutions on the market.

Disclosure: My company has a business relationship with this vendor other than being a customer: I am a reseller.
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