Trend Micro OfficeScan Review

Incorporates many engines like encryption, GLB, and antivirus and has good stability


What is our primary use case?

We deal with the on-premises deployment model of this solution.

What is most valuable?

Trend Micro covers many things. The solution right now is called EDR. It's a good solution and they have something called Suite that incorporates many engines like encryption, GLB, and antivirus.

What needs improvement?

I think if they invest in better training and training partners, it could be even better but they have good coverage here in the Middle East now, especially in Egypt. I cannot recommend something right now.

Trend Micro covers many things but there is something called ATP, advanced threat prevention and it would improve the solution if they invested in this technology.

For how long have I used the solution?

We've been using this solution for about one year.

What do I think about the stability of the solution?

Stability is good, especially for enterprise companies. Small companies are also okay. The stability is not a problem.

What do I think about the scalability of the solution?

The scalability is okay. Our current tools are licensed with the software solution we provide. So this provides them with tools over the virtual machines they have. They can add many licenses and we can extend to a larger size.

How are customer service and technical support?

We tried to implement ourselves. Their technical support is okay. 

How was the initial setup?

I work with Trend Micro as a salesman, not a technician. However, what I understood from others is that the setup is okay. It's not complex. 

What about the implementation team?

I have a team to deploy this solution to customers. It takes about three engineers to deploy. Three engineers can handle implementation and maintenance at the same time.

What's my experience with pricing, setup cost, and licensing?

It's well priced at a yearly rate. The price itself depends on whether the solution is a full suite, half suite, or some other engine. It's different according to the consumer's requests.

What other advice do I have?

As a salesman, I encourage the customer to buy the full suite for the engines.

The biggest lesson I learned is about the EPR solution. Some people say it's easier to use this type of product. This is the next generation of antivirus technology.

I would rate this solution as seven and a half out of ten. We work with a lot of solutions, like Carbon Black, McAfee, Symantec, etc. There are features and benefits to each of these.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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