Trend Micro Smart Protection Complete Review

The product scales well, but it does not provide insights into what is being done


What is our primary use case?

The primary use case is endpoint protection.

What needs improvement?

It does not provide insights into what is being done. I don't see value when I present the product to the customer. It says it has done something, but it doesn't provide me any information about what was done.

Insights are very important. When it say that definitions are updated, which definitions? How is it protecting me? What is the product doing? All I am getting are one line updates.

More insights, like metadata, is important. Without this, there is no point in installing the solution.

What do I think about the stability of the solution?

The stability is okay.

What do I think about the scalability of the solution?

The scalability works well.

How are customer service and technical support?

We have not had any challenges with the technical support.

How was the initial setup?

The initial setup is straightforward. It is a freestyle installation. It is double click, then you are done. 

What about the implementation team?

We do the customer installations.

What was our ROI?

I have not seen any value yet.

Which other solutions did I evaluate?

Our shortlist consisted of Sophos, Trend Micro, and SentinelOne. 

I have another solution that I am currently evaluating to see if it will provide better value.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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