Tricentis Tosca Review

It allows us to scale up test automation teams without the need for scripting/coding skills, though we'd recommend a POC to ensure the solution works for a particular system.

What is most valuable?

  • Test cases design
  • Model based test automation

How has it helped my organization?

From a services perspective, it allows us to scale up test automation teams very quickly, because test analysts can contribute to the test automation effort without the need for scripting/coding skills.

From our clients perspective (e.g. large banks, government organisations etc.), it has allowed them to decrease their total execution effort, improve their time to market, and increase their total risk coverage.

For how long have I used the solution?

I've used it for three years.

How are customer service and technical support?

Customer Service:

Customer service is very good. The online chat has extremely quick response times (average of 10s wait), and the staff are knowledgeable.

Technical Support:

Technical support, is very good. The online chat has extremely quick response times (average of 10s wait), and the staff are knowledgeable.

Which solution did I use previously and why did I switch?

The Test Automation team at TTC use many other test automation tools/solutions, and have chosen Tosca as our preferred tool because of it's unique model based approach to test automation. We have found this approach to have many benefits including; ease of use, extendability, robustness, maintainability and scalability.

How was the initial setup?

The initial set up and install for Tosca is very straightforward. The client install takes less than an hour, and the only other components required are a license server, and a database. If the right people are available (e.g. System Administrator and DataBase Administrator) then the full infrastructure can be set up on day one.

What was our ROI?

Generally we see our clients achieve positive ROI within one to three years. This is along with other non-financial benefits which can be achieved immediately e.g. decreased execution time.

What other advice do I have?

We would always advise customers to have experts involved during a test automation implementation. Generally, we recommend conducting a POC to prove that the solution works technically for your systems, then we recommend a pilot project, to prove that the business benefits can be realized, and to provide experience about the product. Along with the POC and the pilot, a portfolio analysis should also be conducted to determine which test suites should be automated.

Expert consultants, like our test automation specialists, should conduct the POC and be heavily involved in the pilot. With an ongoing involvement during subsequent projects, and can also be brought in to supplement the team.

Try the Tosca Udemy course and download a trial to get a feel for Tosca as a product. Then, reach out to the local Tricentis Partner or the Tricentis Services Team for help with a POC and ongoing Tosca implementation. Ask for case studies and reference sites from any consultancy company when implementing any test automation tool. These case studies/references should ideally be local and tool specific. Expertise in other tools doesn't always translate to successful implementation in another.

**Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners.
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