What is most valuable?
Tufin is invaluable for helping us keep track of things, providing us a method for checks and balances. We're a Tufin SecureTrack customer at this point, and the product serves multiple purposes when tracking changes. We’ve also starting using it as a compliance tool, utilizing its capacity to help us analyze policies. Overall, SecureTrack is a very easy tool to use, and it’s relatively fast. We've recently virtualized it, and from a performance aspect, it works great.
I think we're on Version 15 right now – almost the latest one. Moving from the appliance to the virtual platform was really simple, and from a performance standpoint, it was pretty much seamless.
How has it helped my organization?
We are starting to use it more as a compliance tool as opposed to just for tracking changes and backups. Because it tracks changes, SecureTrack maintains a complete CVS (Concurrent Versions System of all of the configurations of a lot of our systems. Because we're a multi vendor environment, it's not just Check Point. We have licenses for all of the different firewall vendors’ products and things like that.
What needs improvement?
With SecureTrack, I think it does what it needs to do, so I can't recommend any changes, although I would like to see additional vendors added to it (and I’ve already discussed that with Tufin). They already support F5 BIG-IP, so we've discussed possibly adding Citrix. And, although they support A10 for the Tufin Orchestration Suite, I’d like to see support for SecureTrack as well. Because they already have those plug-ins on the Orchestration Suite side, it doesn't mean that they can't have it on the SecureTrack side as well.
I do think some of the licensing can be simplified or made more flexible. Because we are multi-vendor, it would be nice to have a way to convert licenses from one product to another. For example, I’m phasing out all of my Juniper firewalls, and I want to turn them into Cisco. It would be nice to be able to detach licenses and re-attach them to different types of devices.
I also think that at some point they're going to have more integration on the SecureTrack side for some of the other switching and routing platforms – not just Cisco. They already support some of the Juniper routers and switches, and SRX from the firewall standpoint. I am not sure of where they're going to go with Pulse Secure.
What do I think about the stability of the solution?
No, we never had any stability issues because it's a browser-based tool. We've never had any problems with accessing the tool, and its performance is great.
What do I think about the scalability of the solution?
I think it's scalable for what we have today. If we were to move to Tufin Orchestration Suite, we would probably look at putting more distributive Tufin appliances out in different places because we are worldwide and have major data centers throughout the world. We would probably try to keep things localized.
How are customer service and technical support?
Tufin’s support is actually very good. In the early years, there was a support guy who we would always end up getting, so he kind of knew us personally. He was great at helping us jump on things, running all sorts of different SQL commands and similar processes in order to fix whatever upgrade issues we had. Tufin support has always been great.
Which solution did I use previously and why did I switch?
We relied on other logs and on open source tools. We used about five or six different tools for various functions, but we were able to consolidate by moving over to Tufin SecureTrack.
Which other solutions did I evaluate?
At the time, we did a bake-off between Tufin, AlgoSec, and FireMon. One of the main things was that Tufin was just simple. It was basically: rack it, stack, turn it on, IP it, start plugging things in, and it was ready to go. With some of the competitors we had to set up a Window server, buy a Windows license, expertise it, etc.
We're using Tufin OS, which is just Linux. For any customer who wants a solution that is quick to set up and just works, Tufin's the way to go.
What other advice do I have?
I really, really like the solution and we’ve been really happy with Tufin. Even though our Tufin sales rep recently changed, they've always been engaged with us. They hit us up pretty often to find out if there's anything that we need, or if there's anything that they can do to improve or even expand the use of their product.