Ubiquiti UniFi Review

Quick and easy to install with great features, but not recommended for a large installation


What is our primary use case?

We used this solution in a beachside hotel with twelve floors, three hundred and fifty rooms.

What is most valuable?

The most valuable features are its easy access, the controller, and constant updates.

What needs improvement?

The support for this product is insufficient.

How are customer service and technical support?

There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very knowledgeable. There is not even an option for paid support.

How was the initial setup?

It was a system that was quick and easy to install, with controller and cloud management included.

What other advice do I have?

After a couple of years, the Access point reached EOL and no support was available for Controller updates. If we need to add new APs, they will not work with the previous controller version. This would require having to create a second controller for new APs.

I would not recommend this system for a large business.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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