Ubiquiti Wireless Review

Excellent pricing, good functionality, and very scalable


What is our primary use case?

We've used this solution for consulting and industrial companies.

What is most valuable?

It's a good, quality product.

The pricing of the solution is excellent. It offers a great value.

What needs improvement?

The roaming between the cells could be a bit improved.

The solution should offer simpler management for guests. That would be helpful in the hospitality industry, for example.

For how long have I used the solution?

We've been dealing with the solution for three or four years.

What do I think about the stability of the solution?

The solution is largely stable. Sometimes the controller crashes, however, the access points work correctly. We've found that now that they have changed the controller it's more stable. For the most part, it's okay.

What do I think about the scalability of the solution?

The solution is very easy to scale. If a company needs to expand this solution, it can do so fairly easily.

How are customer service and technical support?

There isn't really technical to speak of. You can't just call anyone.

You have only an online community. I only opened up one ticket to them for a personal product that I bought from them. It was a camera. The answer from the technician was via email and it took a very long to get an answer without a real solution. It's declared that you pay less due to the lack of support, and, if you need help, you go to find your answers within the community.

How was the initial setup?

The initial setup is very straightforward. It's not complex at all.

Deployment is very, very fast. It only takes about three minutes or so.

We'll handle the maintenance for our client as required.

What about the implementation team?

Our company can handle the implementation for our clients. However, they must read the manual and understand the solution as well.

What's my experience with pricing, setup cost, and licensing?

The solution is much more affordable than other options, including Meraki and Fortinet.

All services are including in the price. You don't have to pay for add-ons, for example.

You buy it. It's easy to pay for it. After that, there's nothing else to worry about in terms of licensing. Only when it breaks do you have to worry. 

The warranty for Ubiquiti is only one year. You cannot renew or extend the warranty. If after one year it's broken, you need to buy another one.

Which other solutions did I evaluate?

If you are comparing this solution to Cisco or Fortinet, the main difference is the price. 

However, behind Fortinet and Cisco Meraki you have the support and you have a controller with more functionality. They are a different kind of product. That said, the big difference is based on the price and the budget of the customer.

What other advice do I have?

We're resellers. You don't need to have a relationship with the product in order to sell it. In other cases, you need to be certified. We have certification with Fortinet and Cisco Meraki as well.

Whether or not we use the latest version of the solution depends on the clients and their needs.

Ubiquiti has both on-premise and cloud. It has a controller whereby you can access the cloud. 

The solution is best suited for small to medium-sized enterprises.

I'd recommend the solution. I use it myself, and you can't beat the price.

I'd rate the solution nine out of ten. It's quite good.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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