What is our primary use case?
We are a solution provider and this is one of the wireless solutions that we set up for my clients.
Normally, we do office wireless solutions. I've done one or two home wireless solutions for people that can afford Ubiquity products. Mostly, we've implemented Ubiquity in warehouses. I've also installed it in a medical scenario and in a restaurant solution.
What is most valuable?
One of the nice features is the backup version control.
The Cloud Key is used for the adoption process, which provides a single login control solution for your switching. Nobody can just get onto your switches, or onto your wireless units. This is a nice solution from a security perspective.
When it comes to setting it up, this is one of the fastest solutions out there. It has an adoption set up, where you set up your switches, connect your APs to see the switches, and from there it detects your system. It actually tells you what it detects from the network and then you adopt that. Whether it is another switch or another Ubiquity product, it will adopt it. Obviously, it only works with other Ubiquity products.
What needs improvement?
When it comes to accessing the system, when you don't have a Cloud Key then it can sometimes be frustrating and irritating. On a cloud system, it is easy to recover passwords, but without the cloud solution, it can get tricky sometimes. They don't force you to buy the cloud key, but it can be frustrating to use without it.
Ubiquity is not recognized for providing layered network solutions.
Better third-party integration would be helpful because often, Ubiquity is a product that customers choose after they already have something else from another vendor like HPE.
For how long have I used the solution?
I have been using this solution for the last four years.
What do I think about the stability of the solution?
This solution is very stable. Ubiquity is probably one of the most solid wireless solutions out there. I have set up their long-range, LR, where we've been two or three in a building or several buildings. I can't fault their stability at all.
What do I think about the scalability of the solution?
This is a very scalable solution. You can put in a bigger switch or change other components. No matter what you want to do, it's very scalable.
Ubiquity does not recognize somebody who supplies legacy switching. It declares mostly layer two. It is scalable to that level, but I think in most cases, if somebody is looking for a layered solution then they're going to go to a dedicated layer specialist like Alcatel-Lucent, Cisco, or HPE.
We have approximately one hundred and fifty to two hundred end-users for this solution between different companies.
How are customer service and technical support?
The technical support for this solution is very good. Even contacting support from South Africa, it only took me an hour to resolve my issue. I had one of Ubiquity's technical support people online. I had follow-up emails from them afterward because they wanted to make one hundred percent sure that my system was running.
In terms of waiting, the times were not longer than I had averaged with places like Microsoft or NETGEAR. In fact, Microsoft support could be hours later. This solution has actually been quicker than most of the other products.
Which solution did I use previously and why did I switch?
Since I started my company, I have been using Ubiquity.
How was the initial setup?
This solution is easy to install, but it's a premium product so not everybody knows how to install it, compared to the entry-level ones. If you set up a NETGEAR or a TP-Link or one of these, they are very similar. The adoption process with Ubiquity becomes too difficult if you don't know the setup scenario and without using Cloud solutions.
Generally, the initial setup is straightforward if you're connecting Ubiquity to Ubiquity and you've used components that are all theirs. If you don't understand the product and you try to say, for instance, put Ubiquity in with some legacy APs, then it's difficult.
Most laymen can set up a Ubiquity-only system from scratch.
What's my experience with pricing, setup cost, and licensing?
Ubiquity is by no means the most expensive wireless solution out there. In South Africa, for some Cisco access points, it will cost you 10,000 Rand ($690 USD), whereas with Ubiquity that same access point will cost you less than 3,000 Rand ($210 USD). Cisco will also have monthly or yearly licensing fees on their products.
This solution is definitely cheaper than Cisco and less expensive than HPE in a lot of instances. They are more expensive in most cases than what NETGEAR is, but not by far. Aruba is also more expensive than Ubiquity.
There are no licensing fees that I know of. I have never had to pay a monthly fee or anything like that with a Ubiquity product.
What other advice do I have?
You have to keep your switches up to date in order to support all of your wireless components. Normally, all of the firmware is the latest version.
When it comes to home solutions, people tend to shy away from Ubiquity. They look at products like TP-Link or Tenda, which are entry-level products. These products are good, but they are aimed at the home market. They're aimed at being straightforward plug-and-play, without any real security worries. Ubiquity is more premium, which is why it is more corporate or for more experienced customers.
While this product is good for small businesses, I would say that you can integrate it into an enterprise solution as well. It's a solid enough product that it will work in an enterprise environment without a problem.
This is definitely a very good product.
I would rate this solution an eight out of ten.