What is our primary use case?
We're using Ubuntu in a number of different ways and I even have a server for the main controller that's running Ubuntu so that people can authenticate and do various other things internally. I started using Linux a very long time ago and it wasn't Ubuntu. Ubuntu just happened to be the friendliest, nicest solution out there. It is also the easiest to sell to other people.
One of the things I like about this solution is that you can leave it without having to boot into a rescue mode at one of your servers. You don't have to change permissions or go through nightmarish scenarios to solve technical issues.
What is most valuable?
The most valuable features of this solution are standardization, visualization, and package management. I also like their videos.
Ubuntu is following mainline Linux, and what Ubuntu really does well is packaging it well so that you've got a really turnkey desktop or service solution. Their stuff is pretty good as far as it goes. I've enjoyed using the product because of those things.
What needs improvement?
I would love to see more, open documentation and a bigger ecosystem. I think Ubuntu's main strength, as opposed to using the other Linuxes, has been its ability to encourage user feedback. I think that's something that can always be improved. So it's just about keeping that open and increasing the certainty in IT because IT needs to know what we're going to stick with. When you decide to make an architectural change, it may be better to get community feedback first, and maybe then announce it in a different way. I don't think it's very technical and the community feedback route should be looked at or be improved.
They might also add additional features, like something to tweak the home desktop a little bit for new users.
For how long have I used the solution?
I've been using this solution for about thirteen years now, since 2006.
What do I think about the stability of the solution?
The solution is very stable and the long term support releases have been great. It is always a very good idea to read what's happening and not to switch over too quick. We have products that we put out that we build, so we also have to make sure that all the libraries around that product are going to be working the same before we even start to use it. So the stability is fantastic. We've been very happy about the long term support release and we've hardly had any problems at all.
What do I think about the scalability of the solution?
Ubuntu Linux is built to scale well. We are currently running our entire infrastructure on it. So we've got virtual machine servers, word servers, and version control for code. And I've got an office with at least ten people using the desktop version.
I'm hoping that our software service will grow and then we will have much more server usage. We are part of a much bigger corporation with more than 20,000 employees in the active directory. So, we used to previously push Ubuntu much harder, but these days we just like to let people choose whether they want to use it. And we buy Ubuntu certified laptops for the people who want to use Ubuntu for enterprise. Linux is still a bit of a second class citizen on enterprise desktop, because of active directory dominance.
How are customer service and technical support?
Up to now we solved our own technical issues, like normal de-bugging. Other issues I like to solve by using different technologies. But not without having to go through a very diverse ecosystem where there's a lot of solutions in place.
If you previously used a different solution, which one did you use and why did you switch?
I used Linux a few years back and then I moved from Linux onto Ubuntu in 2006. I liked the way Ubuntu community marketed itself. I like to use friendly solutions, and not solutions where elitist techno people make other people feel inferior.
What other advice do I have?
My advice to others would be to know what you really want. Ubuntu can be customized to exactly those functions. Depending on how you want to scale, for example, you might want to look at microservers, architecture, and how to connect it all up. And have your Ubuntu servers as small nodes or even containers. The solution offers many options, so if you're starting with Linux or Ubuntu, I would start with playing around in virtual machine space, seeing how the package management works, write some scripts, getting to know a little Bash. The solution is very secure and there is a lot of documentation available already.
I rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.