UFT Pro (LeanFT) Review

It's pretty easy to set it up. I'd like it to support additional technologies.

Valuable Features

I would say the most valuable is that we can get people started off really quickly on solutions because we've been partners with HPE for a long time and it helps us tailor the product to ours needs. When we have issues with something we can get support directly from HPE since we paid for it.

The fact that it works with a vast number of technologies works for us because our internal customers use the tool for testing a lot of different applications. That's probably the best feature that it has for us.

Improvements to My Organization

There's a lot of centralized testing from some perspectives and our main goal is to provide for a bunch of different groups at a lower cost so we centralize licensing and distribute it to various people. The biggest benefit of that is that it allows us to empower the people that need the solutions instead of manually having them develop the solutions on their own.

Room for Improvement

LeanFT could support additional technologies because we use it for a lot more than just web and Java and some Windows apps. Further support for other technologies would be nice. I can't rattle any off the top of my head but ones that we use internally.

Scalability Issues

We don't scale it out on as large of a basis as ALM.

Customer Service and Technical Support

Our biggest issue was in the switch over from HP Inc. to HPE. I think we had some trouble getting in touch with higher level support so we spent a lot of time going through basic support where the people that work with the tools have a lot of experience with the tools. We think that it would be better if we could bypass the lowest levels of support on some issues. I can understand the process that we usually have to go through but more recently our reps have been helpful in getting us to the people that we need quicker so we can get a resolution.

Initial Setup

I'd say to set it up it's pretty easy. Defining a standardized way that everyone could use it is a little bit harder. It's a very complex tool, there's a lot of ways to use it so I don't know if it's a limitation of the tool per say as just a common industry problem. I wouldn't say that there's anything that made it hard to get to the customers and to start utilizing it.

Other Advice

It's newer so it doesn't support as many technologies which makes the investment a little bit harder for us to absorb more licenses than we currently have or to justify buying any more licenses than we currently have because it only supports a certain subset of our customers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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