What is our primary use case?
We are IT, service providers. We help our customers use this solution.
When you have a huge inventory of business processes, and you need to understand where to begin your automation journey.
That is where process mining becomes a very handy, tool.
With the help of the CPG logs, we can data mine the database logs, which processes consume more time, which is more critical, and which is more business.
What is most valuable?
What I like about this solution is the way it identifies the process and the transformation from data to some analysis between appliances.
What needs improvement?
Process mining doesn't need an improvement as such. However, to get the data from the business process, the backend data, and the log data, from the business and feeding that to process mining is a challenge.
Not everyone in the business can readily provide the kind of information that is to be put into process mining, which is an area that needs to be worked on.
At the moment, process mining is a new product, so the pitfalls or the cons of this tool are yet to be realized. It's too early to say.
What I would expect is a little bit of an AI component included in process mining. That would help the developers or the business analyst get more insights into the other possible options.
The element of features that can be included. At the moment it is data-driven. There should be some improvement in terms of its intelligence to artificial means. That is what I'm looking for from them.
For how long have I used the solution?
I have been using UiPath for six months.
I am using the latest version.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
Process Mining is scalable, providing that it is applied to process mining as an input.
We plan to continue providing this solution to our clients.
How are customer service and technical support?
Support from UiPath is easy. We have not had any challenge in terms of getting their assistance.
How was the initial setup?
The initial setup was straightforward. It was very quick.
What about the implementation team?
The installation was done by someone on our IT team.
What other advice do I have?
Definitely, I would recommend it. This is a very good tool. The inputs to this process mining are also very good.
I would rate this solution an eight out of ten.