What is our primary use case?
We primarily use the solution for document understanding and to automate the transfer of information between systems. Emails have been coming into a group of data entry clerks, and those data entry clerks, in the past, have been taking that information and pasting it into another system. We've basically automated that process. Now, the system reads the email, extracts the information, and then posts it to another system for us.
We are also taking a PDF with multiple documents, splitting it up into separate documents, and then posting that to another system.
What is most valuable?
The initial setup is pretty straightforward.
Technical support is quite helpful and responsive.
The product, in general, is great with a good set of features.
The company offers very good training materials.
What needs improvement?
Getting a salesperson to actually call me back when I have a pricing question is extremely difficult. They need to work harder at getting back to their clients when they have queries.
I don't have any special requests in terms of new features I would like to see in upcoming releases. Right now, it does everything we need it to do.
The training materials sometimes don't keep up with the system changes.
For how long have I used the solution?
We've used the solution over the past 12 months.
What do I think about the stability of the solution?
The stability of the product is good.
However, the stability of the training materials, due to the speed that they're changing the software, isn't the best. It's very hard for the training materials and supporting documentation to keep up with the changes to the solution. What happens is, when I go in to implement a process, the process intuitively looks fairly easy to understand. However, when I begin to do it, the screens aren't reflected in the training materials or in the documentation. There's a gap. It's not that they don't have good materials, it's just that they're struggling to keep the documentation and the training materials or examples up to speed with the release.
How are customer service and technical support?
I've dealt with support in the past for multiple reasons. I would say that their technical support's been good, however, their sales support has been very hard to get a hold of. We can't seem to get our calls returned when it comes to pricing queries.
Which solution did I use previously and why did I switch?
We're also using Automation Anywhere. We use both solutions currently.
How was the initial setup?
The initial setup is not complex at all. I would describe it as pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
UiPath doesn't clearly define the pricing models, which makes it very hard for customers. They have a wonderful product. If I could just find out how much it costs so I could buy it, it might be a lot nicer.
Currently, I have approximately five opportunities to implement this solution and I can't even tell people for sure how much it's going to cost to run it.
What other advice do I have?
We're consultants. We're not part of the partner program, which is probably what's causing the lack of sales support. Although, I have tried to get into the sales program. Even that is difficult. Their sales staff is so overwhelmed with opportunities that they're just not responsive.
We're doing process mining, however, it also has the document understanding and all those other things that we need as well.
We use both on-premises and cloud deployment models.
In general, I would rate the solution at a nine out of ten. Even though they're moving so fast that they can't keep up with the documentation, that's sort of a good thing. They're making a lot of progress very quickly.
Which deployment model are you using for this solution?