UiPath Process Mining Review

A stable process mining solution that allows you to visualize the whole process

What is our primary use case?

We're using ProcessGold on the UiPath to review one of the financial processes from accounts payable for all Latin American transactions in our shared services center.

What is most valuable?

When it comes to valuable features, I think the first one will be the way we can visualize the whole process. The other one is the automation percentage that gives us an idea or an opportunity to figure out what to do next.

What needs improvement?

The connection to other systems could be better. I don't think it's an issue right now, but I think it could be better. I would also like the connection between ProcessGold and the RPA's interface to be more transparent.

What do I think about the stability of the solution?

UiPath Process Mining is a stable solution.

What do I think about the scalability of the solution?

UiPath Process Mining is a scalable product.

How are customer service and technical support?

Technical support is very good. The team responds to us very quickly.

Which solution did I use previously and why did I switch?

We used Celonis, but it was a pain to develop that solution. We chose UiPath because there was a pilot program to compare it with Celonis. It wasn't as expensive as Celonis, so we used the pilot to confirm the functionality and deployment time. Celonis took about six months to connect with SAP. With UiPath, it took about two weeks.

How was the initial setup?

It was easy from an SAP perspective, but we needed to use more things on the server to connect it to ProcessGold. Some native connectors would have probably made it easier. It took us about two months to deploy the full solution. It was very fast.

What about the implementation team?

We deal with UiPath directly, but I believe that UiPath used consultants from another firm to help us.

What's my experience with pricing, setup cost, and licensing?

We pay yearly, and I believe a support fee is paid monthly.

What other advice do I have?

On a scale from one to ten, I would give UiPath Process Mining a ten.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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