What is our primary use case?
We are a UiPath customer, working with them to develop some products. It is a bit of a mixed thing where we are developing some products with them from scratch, but they are acting as the provider. We develop things, and if they're useful for others, then others can use them.
We are doing some pretty bespoke things to help us develop some solutions, but also help them develop their UI solutions in the legal area. We are working on a few things with UiPath to develop some search robots, some solutions to automatize subcontracts, and some timekeeping entries. These are several things that we are doing right now.
We are doing three things with them:
- A robot to help us with software for time management, automating time entries.
- A robot to help us with filling in our engagement letters (contracts).
- A robot to help us with various public searches, i.e., the automation of searches of the public record.
We are adjusting robots from similar things that they do. The robots are not yet in production.
What is most valuable?
The most valuable feature is its ability to save time with a task. In general, it improves accuracy as well.
UiPath's ease of use for automating our company's processes is a five out of five. We have found it very easy to talk to them, identifying what can be done along with the potential use cases. They have been very good at guiding us through what is realistic at this point, how their robots could help us save time and improve accuracy, and how our users can engage with their robots, e.g., ensuring that users engage with the robots and use their product.
When we started to talk about practical implementation, their team was extremely switched onto identifying and fitting their product to our needs. They explained to us how we can use their products, what can be done to adapt their product, and what may happen sometime in the future, not necessarily now. I found this very helpful and straightforward.
What needs improvement?
What we have in mind in terms of what the robots could do for us is significantly more than what UiPath does now, but it takes more work. From my perspective, there is just a wide scope of implementation that goes beyond what we're starting right now. That is essentially the improvement. While I have nothing negative to say about our experience with them so far, I think we can work to develop more complex products with them. They are already working to develop something for our use cases, but what I would like is if we could develop more things for more complex needs, e.g., where we start with simpler stuff, then we can add things to what we're doing now.
For how long have I used the solution?
We are in the development phase.
What do I think about the stability of the solution?
It is too early. We are still in development.
What do I think about the scalability of the solution?
During the development phase, there are five people involved in the development phase. The users will be about 100.
How are customer service and technical support?
We have not used their support.
Which solution did I use previously and why did I switch?
We were not previously using something in this area.
We have been thinking about ways to streamline our activities using technology. It happens that we knew UiPath, so we started to engage with them about what they could do for us. We had something like 20 ideas that we could implement, then we just started the easier ones which were closer to the products that they have. As things go, we will see whether we expand to other things.
We have known UiPath quite well and for a long time. They are also the leaders in the field, so it was a very easy choice.
How was the initial setup?
The initial setup was quite straightforward. We started to discuss potential solutions, then we met with parts of their team, developing that business area. After that, we met with the technical people designing the product. We had a couple of initial conversations and did some testing. It has been extremely simple and straightforward.
We are supposed to review some of their proposals and provide feedback. We are probably a week or two away from production.
UiPath could have probably implemented the solution in a couple of weeks. We had some delays on our side.
What about the implementation team?
We did the initial setup ourselves.
What was our ROI?
It is important for whatever we implement that it's cost effective in a sense that the robots will replace some human time. If human time costs less than the robot, then that's not a good deal. Normally, human time will cost more than a robot, and that's what we're trying to displace: the human time. We want to replace it with a cheaper robot.
Which other solutions did I evaluate?
We only looked at UiPath, because we know them quite well.
What other advice do I have?
So far, the experience has been excellent. I would rate the solution 10 out of 10, but we haven't finished the implementation.
Look internally what your needs are. Try to identify what you could improve with software robots, ensuring these needs are clearly identified and the product is fit for purpose. Also, you should make sure there will be buy-in in the organization, so people will actually use the product.
Which deployment model are you using for this solution?
Start Your UiPath Free Trial
Accelerate your digital transformation now with free access to the UiPath Platform